About

 

A h
Addison Hoover
Listening · Q3 MIA · FL
№ 001 Index

Addison
Hoover.

Technologist Writer Creative Speaker
Addison Hoover
01 / Now

Currently.

Role
Market President, Southeast

Recruited in 2022 to help drive regional growth, now leading the Southeastern market: three consecutive years of 100%+ to-plan growth, 2024 Sales Leader of the Year, and a hand in positioning PG Forsta for its $6.75B acquisition by Qualtrics.

Miami, FL Since 2022
Also
Writing, speaking, building, creating.

Two portfolio exits under the belt, now sleeves are rolled up, helping drive the post-acquisition integration of Press Ganey at Qualtrics (2026).

Off-hours: cooking, coding, country songs.

02 / About

The long view.

An entrepreneur, thought-leader, and published author in the world of consumer experience technologies and design. For over fifteen years, Addison's worked across product and service innovation, sales and marketing, and ethnographic research — translating visionary ideas into operating ritual with leaders in retail, banking, hospitality, travel, and healthcare.

03 / Work

Selected stops.

2022 — Now
VP → Market President
PG Forsta
→ Acq. by Qualtrics
2021 — 2022
Principal, Strategic Partnerships
Get Well
Healthcare CX
2016 — 2021
Director → Sr. Director → Principal
Docent Health
→ Acq. by Get Well
2009 — 2016
Account Mgr → Director (EBC) → GM → Sales Director
NCR Corporation
Retail · Banking
Hospitality · Travel
04 / Place

Cities of residence.

№ 01
Atlanta
GA
№ 02
Minneapolis
MN
№ 03
New York
NY
№ 04
Atlanta
GA
№ 05
Boston
MA
№ 06
Miami
FL
Now
05 / Speaking

Topics in rotation.

T/01

Consumer experience & service design

Cross-industry
T/02

Longitudinal patient experience innovation

Healthcare
T/03

Digital × physical channel design

Banking · Retail
T/04

Team Building & Culture Creation

Start-ups
T/05

Language design & brand voice

Design · Brand
T/06

Startups, Scaling, & Escape Velocity

Entrepreneurship
T/07

Megatrends in technology & humanities

Strategy
T/08

Ethnographic Research Methodologies

Research · Ops
06 / Writings

Recent essays.

07 / Media

Talks & panels.

08 / Press

Publications & press.

09 / Contact

Let's build something together.

© Addison Hoover · MMXXVI Miami, FL · 2026 v.3.0 — refreshed