Recruited in 2022 to help drive regional growth, now leading the Southeastern market: three consecutive years of 100%+ to-plan growth, 2024 Sales Leader of the Year, and a hand in positioning PG Forsta for its $6.75B acquisition by Qualtrics.
Addison Hoover
№ 001
Index
Addison
Hoover.
01 / Now
Currently.
Market President, Southeast
at PG Forsta
Miami, FL
Since 2022
Writing, speaking, building, creating.
Two portfolio exits under the belt, now sleeves are rolled up, helping drive the post-acquisition integration of Press Ganey at Qualtrics (2026).
Off-hours: cooking, coding, country songs.
02 / About
The long view.
An entrepreneur, thought-leader, and published author in the world of consumer experience technologies and design. For over fifteen years, Addison's worked across product and service innovation, sales and marketing, and ethnographic research — translating visionary ideas into operating ritual with leaders in retail, banking, hospitality, travel, and healthcare.
Use AI to meet Addison
03 / Work
Selected stops.
2022 — Now
VP → Market President
PG Forsta
→ Acq. by Qualtrics
2021 — 2022
Principal, Strategic Partnerships
Get Well
Healthcare CX
2016 — 2021
Director → Sr. Director → Principal
Docent Health
→ Acq. by Get Well
2009 — 2016
Account Mgr → Director (EBC) → GM → Sales Director
NCR Corporation
Retail · Banking
Hospitality · Travel
Hospitality · Travel
04 / Place
Cities of residence.
№ 01
Atlanta
GA
→
№ 02
Minneapolis
MN
→
№ 03
New York
NY
→
№ 04
Atlanta
GA
→
№ 05
Boston
MA
→
№ 06
Miami
FL
Now
05 / Speaking
Topics in rotation.
T/01
Consumer experience & service design
Cross-industry
T/02
Longitudinal patient experience innovation
Healthcare
T/03
Digital × physical channel design
Banking · Retail
T/04
Team Building & Culture Creation
Start-ups
T/05
Language design & brand voice
Design · Brand
T/06
Startups, Scaling, & Escape Velocity
Entrepreneurship
T/07
Megatrends in technology & humanities
Strategy
T/08
Ethnographic Research Methodologies
Research · Ops
01
HX Seminar Series — Miami
Host & Speaker · HX Seminar Series
HX Seminar Series — Miami
02
HX Seminar Series — Atlanta
Host & Speaker · HX Seminar Series
HX Seminar Series — Atlanta
03
How to get better at human care
LISTEN ↓Guest · Outcomes Rocket
How to get better at human care
04
How can today's healthcare consumer shape your engagement efforts
Speaker · The Leader's Board
How can today's healthcare consumer shape your engagement efforts
05
Into the Void: learnings from a start-up's people, problems & processes
PDF ↓Keynote · FTSI Strategic Leadership Summit
Into the Void: learnings from a start-up's people, problems & processes
06
Docent Health & an intro to health plan membership design
AUDIO ↓Speaker · Health Plan Innovation Roundtable
Docent Health & an intro to health plan membership design
08 / Press
Publications & press.
2016
The Experience Economy demands more of your service strategy
Author
Vol. 1, Issue 2 · pp. 127–135
PDF ↓
2018
The New Maternity Journey · Chandler Regional Medical Center
Co-Author
Case Study
PDF ↓
2017
Blueprint: Maternity Service Line
Co-Author
Industry Blueprint
ISSUU ↓
2014
Digital Branches · Best Practice & Case Studies
Interviewee
Industry Report
→
2011
'Bankers' Hours' takes on new meaning
Interviewee
pp. 33–35
PDF ↓
09 / Contact